Refund policy

Refund Policy

Last updated: 23 August 2026

All sales are final. We do not accept returns and we do not offer refunds.

Because First Night Puppy is a comfort product used in close, overnight contact with a young animal, we cannot resell or restock a returned item. We do not accept returns or exchanges for any reason, including change of mind, and we do not issue refunds once an order is placed. Please read the product page and FAQ carefully before ordering so you know exactly what you're getting.

Damaged or defective on arrival. We stand behind the product. If your item arrives damaged, or a component (heartbeat unit, heat pack) doesn't work out of the box, email firstnightpuppy@gmail.com within 7 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement — no need to ship the original back. This is a replacement, not a refund.

Wrong or missing item. If you received the wrong item, or something is missing from your order, contact us within 7 days and we'll send the correct item.

Order changes and cancellations. We ship within 24 hours, so we can only change or cancel an order if you email us before it ships. Once it's on the way, the sale is final.

If we cancel your order. In the rare case that we cancel an order ourselves — a pricing error, an address we can't ship to, or stock we can't fulfil — we return your payment in full, because no product was sent.

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